Each solution from Laser’s Resource can add value. However the impact grows exponentially when each of the solutions work in concert to automate your business processes.
Consider a typical business process where products are delivered and the customer is invoiced. The goals of this process are to get paid as quickly and possible and to ensure the customer is happy.
Workflow automation can help achieve both of these goals. Here is how this process could look if it were automated with document solutions technology:
|
Old Process |
Optimized Process |
|
Customer Places Order |
Four part form prints out on dot matrix printer.
One copy mailed to the customer
Two copies carried to warehouse |
Transaction Printing generates forms with barcodes
One copy faxed to the customer
Loading copy printed at the warehouse
Driver Copy printed at the garage
PDF copy saved to accounting |
|
Warehouse Loads Truck |
Warehouse operator signs top copy and puts in stack
Copies 3 and 4 go to the driver |
Warehouse operator signs the loading ticket and scans it
The ticket is stored in the customer folder in a document management system |
 |
Driver Makes Delivery |
Customer signs forms. Copy 4 to customer
Copy 3 to driver |
Customer signs delivery receipt and keeps bottom half |
|
Delivery Tickets Processed |
Tickets are collected and entered into the accounting system by hand to generate invoices |
Tickets are scanned into the accounting system to automatically release invoices and then stored in a document management system |
|
Invoices Sent |
Invoices are printed on pre-printed forms and mailed. |
Invoices are printed on plain paper.
Some customers receive invoice by fax or email |
|
Payment Received |
Payments are applied.
Checks are copied and filed |
Checks and remittance stubs are scanned to the customer folder in the document management system |
|
| Customer Service |
Customer service puts client on hold while they try to find proof of delivery |
Customer service instantly accesses proof of delivery and emails or faxes it to client. |
|
solutions
